Shipping & Returns

Shipping

At AZNY Jewelry, we are dedicated to sourcing unique pieces that are ready to ship. We strive to process orders within 2-3 business days, excluding weekends and public holidays. For custom ring sizing, please allow for a shipping window of 10 business days. Once your item has been sent to the delivery carrier, we will provide you with a tracking number via email so that you can monitor the progress of your shipment. 

 

If you experience any issues with the shipment of your order, please contact us at support@aznyjewelry.com, and we will do our best to assist you.

 

Returns & Exchange

 

Ready-to-Wear Returns

Returns are accepted within a 14-day window of customer receipt, provided that the item is returned in its original condition and packaging. We exclusively offer store credit for returns + exchanges only valid within the 14-day window. We reserve the right to refuse any return if the item is not in the same condition as when it was shipped, shows signs of wear, or does not meet our quality standards for returns. Please note that all shipping fees are non-refundable.

Please note the following:

  1. All items MUST be returned in their original condition and packaging.
  2. All shipping fees are non-refundable.
  3. We provide in-store credit refunds & exchanges within a 14-day window, which will be issued upon receipt of the returned item. After the 14-day window ALL sales are final.

 

Custom Piece Returns

 All custom piece sales are final. Due to the personalized nature of custom jewelry:

    1. All sales are final.
    2. No returns are accepted.
    3. All deposits are non-refundable.

 

​All AZNY products are carefully hand-selected and ethically sourced, which is why we stand behind our sales policy that all sales are final. If you encounter any issues with your purchase, please contact us at support@aznyjewelry.com with your order number, name on the order, and a brief explanation of the problem.

 

Lost & Stolen Packages

Once a tracking number has been issued, AZNY jewelry will not be held liable for any lost or damaged products. In the event that a package is lost or stolen, please email us with your order number and name on the order. We'll make every effort to help you find a solution.